FAQs
🛍️ General Store & Shopping FAQ
What is Montrose Cannabis and where are you located?
Montrose Cannabis is an award-winning cannabis retail store located in the heart of Pickering, Ontario. We specialize in premium cannabis products, fast delivery, and an elevated in-store experience.
What are your store hours?
We’re open daily from 10 AM to 10 PM, with delivery running from 1 PM to 10 PM. Check Google or our website for special holiday hours.
Do you offer in-store pickup or curbside pickup?
Yes! You can order online for in-store or curbside pickup. Just select PICKUP at checkout, and we’ll notify you when your order is ready.How do I place an order on montrosecannabis.ca?
Browse our menu, add your favourite products to your cart, and follow the secure checkout process. You’ll need to choose between pickup or delivery.Can I shop at Montrose without a medical card?
Yes! You don’t need a medical card to shop recreational cannabis. Simply be 19+ with valid ID. For medical access, we also support patient registration — this is coming soon!“I want ________ I had it a few months ago why can’t I buy it?”
We usually don’t restock past drops—we’re all about keeping it fresh with the latest exotics and trending strains. That said, if there’s something you’ve been dreaming about, hit us up! We might be able to special order it just for you.What is the difference between you and other cannabis stores?
We’re an independently owned shop in Pickering with roots in the legacy market and a deep love for the plant. Unlike big-box cannabis retailers, we handpick premium strains, focus on education, and offer a personalized experience you won’t find anywhere else. Whether you’re new or experienced, you’ll feel the difference the moment you walk in.Can I request a product to be brought into store?
Of course! Just shoot us an e-mail: he***@**************is.ca
Can I receive in stock notifications?
Yes of course, please fill out your name and e-mail in the product page and youll be notified as soon as it’s back in stock 🙂🚚 Delivery & Shipping
Do you offer cannabis delivery in Pickering, Durham or the GTA?
Absolutely. We offer fast, reliable cannabis delivery in Pickering, Durham Region, and across the GTA. Place your order anytime between 1 PM and 10 PM and we’ll bring the goods straight to your door — fresh, local, and on time.How fast is Montrose delivery?
We aim to deliver your cannabis order within 1 hour in Pickering and the surrounding area. Fast, discreet, and reliable — Montrose delivery is built for speed, so you can relax while we roll up.What areas do you deliver to?
We deliver across Pickering, Ajax, Whitby, Oshawa, Clarington, Courtice, Uxbridge, and Bowmanville — plus parts of Scarborough, Malvern, North York, Markham, Unionville, and the Greater Toronto Area. If you’re nearby, chances are we’ve got you covered.Is there a minimum order for free delivery?
Yes — we offer free cannabis delivery with a minimum order of $25 before tax. This helps us keep delivery fast, efficient, and accessible across Pickering, Durham, and the GTA.Do I need to be home to accept my cannabis delivery?
Yes — someone 19+ with valid government-issued ID must be present to receive the delivery. By law, we can’t leave cannabis orders unattended.
How do you ensure my order is discreet?
We pack all orders in plain, smell-proof bags for maximum discretion. While our delivery vehicle is marked with Montrose business info to stay compliant with local regulations, we totally get the need for privacy — just leave a note at checkout requesting discreet delivery and we’ll make it happen.When will my products arrive? I ordered for DELIVERY
We aim to deliver your order within 1 hour of checkout — speed is our thing. If we anticipate any delays, we’ll send you an email with an updated time slot, and you’ll get a text too. Sit tight, we’re on the way.When will my products arrive? I ordered for SHIPPING
*Coming Soon*When is last call for local delivery?
15 mins before the order to get it within the next hour! Example: if you order before 5:45pm you’ll get it between 6-7pm, if you order it at 5:46pm it will be between 7-8pm.🌿 Product Questions
What’s the difference between indica, sativa, and hybrid?
Indica strains tend to relax the body, sativas are more uplifting and energetic, and hybrids offer a balance of both. Effects may vary by person.What are THC and CBD?
THC (tetrahydrocannabinol) is the psychoactive compound that gets you high. CBD (cannabidiol) is non-intoxicating and often used for calming effects.Do you sell high-THC cannabis strains?
Absolutely. We carry a rotating menu of high-THC cannabis — including flower, pre-rolls, vapes, and concentrates. THC percentage is listed in each product title so you can easily see the potency before you buyWhat are the best cannabis products for beginners?
We recommend low-dose edibles, balanced THC:CBD products, or mild flower strains. Ask our team for help.Do you carry edibles, vapes, and concentrates?
Yes! Montrose offers a full range of cannabis products including edibles, vapes, concentrates, and more—always fresh, always fire.What are the top new cannabis drops this month?
Want to see what’s hot right now? Just hover over the SHOP menu and click on ‘TRENDING’ — that’s where we feature this month’s top new cannabis drops, updated in real-time.Do you sell budget-friendly cannabis?
Yes — we carry a curated selection of budget-friendly cannabis that doesn’t cut corners on quality. Check out our ‘Budget Oz’ collection, with options under $120, plus affordable milled flower that’s perfect for stretching your stash without sacrificing the experience.
When do new products go live?
Every Thursday after 3pm.
How do you pick products?
We handpick every product based on who grew it, how it was cultivated — from soil quality to water source — and whether the grower has roots in the legacy market. We don’t just chase big names or copy what other stores carry. We care about the craft, the story, and the quality behind each strain. That’s what sets Montrose apart.What are exotic strains?
Exotic strains are rare, top-shelf cultivars — craft-grown and pheno-hunted to bring out the best traits of unique genetic crosses. These are the newest, most exclusive drops with bold flavours, standout bag appeal, and serious potency. Think of them as the ‘cream of the crop’ — the kind of fire you won’t find just anywhere.Are there any vegan or gluten free edibles?
Yes — we carry vegan and gluten-free edibles. You’ll find dietary info listed in each product description, and we’re currently working on adding filters so you can easily shop by dietary needs like vegan, gluten-free, and more.Do you have low/zero sugar drinks?
Yes — we carry low and zero-sugar cannabis drinks. You can check the product images for nutrition info, including sugar content. We’re also working on adding filters so you can easily shop drinks by sugar (g), flavour, and other attributes.💳 Payment & Discounts
What payment methods do you accept?
We accept Visa, Mastercard, AMEX, Visa Debit, and E-Transfer (Email Money Transfer). Coming soon — you’ll also be able to pay with Apple Pay, Google Pay, and select cryptocurrencies right at checkout.Do you offer any loyalty or rewards programs?
Yes — we offer a cannabis loyalty and rewards program so you can earn points on every purchase. Track your points and redeem rewards anytime by clicking here.
Are there discounts for veterans, seniors, or first-time buyers?
There is, please reach out to: he***@**************is.ca for a 10% code!Do you charge taxes on cannabis products?
Yes — all cannabis products are subject to HST (13%) as required by law. Tax revenue from legal cannabis supports public services and community programs across Ontario.📜 Legal & Compliance Questions
How much cannabis can I legally buy in Ontario?
In Ontario, adults (19+) can legally purchase up to 30 g of dried cannabis (or equivalent) in a single transaction. At Montrose, we make it easy and transparent—just add your preferred products and stay within the legal limitDo I need ID to buy cannabis?
Yes — you must show valid government-issued ID (19+ required) to purchase cannabis. It’s the law, and we’ll always check at pickup or delivery to keep things safe and compliant.What’s the legal age to purchase cannabis in Ontario?
19 years old.Can I return or exchange cannabis products?
Yes, see our return policy here.
