MONTROSE SUPPORT
How can we help?
Real people. Real answers.
Have a question about your order, delivery, account, medical registration or something you found on our menu? Our Montrose customer care team is here to help.
Call us
+1 (905) 239-5300
Mon–Sun · 10:00 AM–10:00 PM
Email us
hello@montrosecannabis.ca
Send us a message anytime.
Visit us
1755 Pickering Pkwy
Pickering, ON L1V 6K5
Help Centre
Quick answers about orders, delivery, products and more.
What can we help with?
Choose the type of support you need and we’ll point you in the right direction.
Order Support
Questions about an existing order? Our team can help with order status, checkout issues, product availability and other order-related questions.
Have your order number ready for faster support.
Local Delivery
Need help with a recreational delivery order? Contact our team if you have questions about your delivery, service area or order status.
Medical Cannabis Support
Need help with your Montrose Medical account, registration or medical order? Our team can assist registered medical patients with account questions, ordering and access to our medical platform.
Account & Website Help
Having trouble signing in or checking out? We can help with password resets, account access, checkout problems and general website questions.
Visit Montrose Cannabis
Come say high.
Montrose Cannabis
1755 Pickering Pkwy
Pickering, Ontario L1V 6K5
Open daily
Monday – Sunday
10:00 AM – 10:00 PM
Phone
+1 (905) 239-5300
Email
hello@montrosecannabis.ca
Quick answers
Popular questions about Montrose Cannabis support, orders and service.
Our customer care team is available Monday through Sunday from 10:00 AM to 10:00 PM. You can also email hello@montrosecannabis.ca at any time and our team will respond as soon as possible.
Call us at +1 (905) 239-5300 or email hello@montrosecannabis.ca. For questions about an existing purchase, including your order number can help us assist you faster.
Montrose Cannabis is located at 1755 Pickering Pkwy, Pickering, Ontario L1V 6K5.
Yes. Contact our customer care team if you’re having trouble with your cart, checkout, account, order status or another part of the online shopping experience.
Yes. Registered Montrose Medical patients can contact our team for assistance with their account, registration and medical cannabis orders.
Montrose offers eligible local recreational cannabis delivery to select communities across Durham Region and the GTA. Registered medical patients can access medical cannabis shipping across Canada, subject to registration and applicable requirements.
Use the “Lost your password?” option on the My Account page. If you’re still having trouble accessing your account, contact the Montrose support team.
Still need help?
Talk to a human.
No bots. No runaround.
Whether you have a question about an order, need help finding something or simply aren’t sure where to start, our team will point you in the right direction.
