Privacy Policy
Effective Date: October 6, 2025
Last Updated: October 6, 2025
1. Overview
Montrose Cannabis (“Montrose,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit montrosecannabis.ca, place an order, subscribe to our newsletters, or interact with our store or delivery services.
By accessing or using our website or services, you consent to the collection and use of your information in accordance with this policy.
2. Information We Collect
We collect information that helps us provide you with a secure, personalized, and compliant cannabis retail experience. This includes:
a. Personal Information You Provide
Account Information: Name, date of birth (to verify age), email, phone number, and address.
Order & Payment Details: Billing/shipping addresses, order history, and payment details (processed securely through third-party providers).
Delivery Information: Recipient name, ID verification (age 19+), and delivery address.
Medical Registration (if applicable): Medical documentation, practitioner information, and registration forms submitted via our patient intake system.
Communication Data: Emails, feedback, or messages sent to our support or contact forms.
b. Automatically Collected Information
When you visit montrosecannabis.ca, we automatically collect:
Device & Browser Data: IP address, browser type, device identifiers, and operating system.
Analytics Data: Pages visited, time spent, and referring URLs (via Google Analytics, Meta Pixel, or Klaviyo tracking).
Cookies: To maintain your cart, remember login preferences, and deliver personalized content or promotions.
3. How We Use Your Information
We use your information to:
Verify your age and identity (for compliance with AGCO and Health Canada regulations).
Process and fulfill orders, deliveries, and medical registrations.
Send transactional emails, order confirmations, and delivery updates.
Provide customer support and improve your online experience.
Send marketing communications, promotions, or restock alerts (only with your consent).
Maintain compliance with applicable laws and regulatory requirements.
4. Sharing of Information
We do not sell or rent your personal data.
We may share your information with:
Service Providers: Payment processors, delivery partners, analytics tools, and hosting providers (who are contractually bound to protect your information).
Regulatory Bodies: As required by the Alcohol and Gaming Commission of Ontario (AGCO), Health Canada, or law enforcement.
Affiliated Entities: Montrose Medical or Highxotic, for shared account or registration management (when applicable).
5. Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to:
Keep your shopping cart active between sessions.
Track conversions and campaign performance.
Customize your experience based on preferences and browsing behaviour.
You can disable cookies through your browser settings, though some features may not function properly.
6. Data Retention
We retain personal data only as long as necessary to:
Fulfill the purposes described above.
Meet legal, accounting, and regulatory requirements.
Medical records are retained in compliance with Health Canada and PIPEDA standards.
7. Security of Your Information
We implement administrative, technical, and physical safeguards to protect your personal data against unauthorized access, disclosure, or misuse.
All transactions are encrypted via SSL and stored securely on Canadian servers or trusted providers compliant with PIPEDA.
8. Your Rights
Under Canadian privacy law, you have the right to:
Access, update, or correct your personal information.
Withdraw consent to marketing communications.
Request deletion of personal data, subject to legal obligations.
To exercise these rights, contact us at he***@**************is.ca.
9. Age of Access
You must be 19 years of age or older to access montrosecannabis.ca or purchase cannabis products. We do not knowingly collect information from minors.
10. Third-Party Links
Our website may include links to third-party websites (e.g., licensed producers, educational resources). We are not responsible for the privacy practices of these external sites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date reflects the latest revision. Continued use of our website constitutes acceptance of any updates.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact:
Montrose Cannabis
Email: he***@**************is.ca
Website: https://montrosecannabis.ca
Pickering, Ontario, Canada